Refund & Return Policy

At The Grow Fellas, we want our customers to shop with confidence. Please read our Refund & Return Policy carefully before placing an order.

Returns Eligibility

Customers must contact The Grow Fellas within 14 days of receiving their order if they wish to return an item. Once the return request has been approved, the item must be returned within 28 days of receiving the order.

To be eligible for a return, items must:

• Be unused and in original condition

• Be returned in the original packaging

• Include all accessories, manuals, parts, and proof of purchase

• Be securely packaged to prevent damage during return transit

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene, safety, or product integrity reasons, certain items may not be eligible for return unless faulty or damaged. This may include:

• Opened nutrients or consumable products

• Used growing media

• Items showing signs of use, installation, or damage caused after delivery

• Clearance or final sale items where stated

Faulty or Damaged Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

Please email:
customercare@thegrowfellas.com

Include:

• Your order number

• Clear photos or videos of the issue

• Photos of the packaging and shipping label

• A brief explanation of the problem

After reviewing the issue, The Grow Fellas will confirm the next steps and provide assistance as quickly as possible.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty, damaged on arrival, or incorrectly supplied.

We strongly recommend using a tracked and insured delivery service when returning items, as we cannot guarantee responsibility for items lost or damaged during return transit.

Original shipping charges are non-refundable unless the item was faulty, damaged, or supplied incorrectly.

Refund Process

Once the returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within a reasonable processing period, depending on your payment provider or bank.

The Grow Fellas reserves the right to deduct any applicable costs resulting from missing parts, damage, excessive handling, or returns that do not meet the stated conditions.

Exchanges

If you wish to exchange an item, please contact our customer care team before returning the product. Exchanges are subject to stock availability.

Order Cancellations

Orders may only be cancelled before dispatch. Once an order has been shipped, it will fall under the standard return process outlined in this policy.

The Grow Fellas reserves the right to cancel orders due to stock issues, pricing errors, suspected fraud, or other circumstances beyond our control. In such cases, a full refund will be issued where payment has already been taken.

Contact Us

For returns, refunds, damaged items, or customer support enquiries, please contact:

Customer Care
customercare@thegrowfellas.com

General Enquiries
info@thegrowfellas.com

Sales Support
sales@thegrowfellas.com

By placing an order with The Grow Fellas, you acknowledge that you have read and accepted this Refund & Return Policy.