Shipping, Customs, Taxes & Duties Policy

At The Grow Fellas, we aim to provide a smooth, reliable, and transparent delivery experience for all customers. Please read this Shipping, Customs, Taxes & Duties Policy carefully before placing an order.

Shipping Information

Shipping costs are calculated and displayed at checkout before payment is completed.

We aim to process and dispatch orders as quickly as possible. Delivery times may vary depending on:

• Product availability

• Delivery location

• Courier services

• Peak periods or seasonal demand

• Customs processing (for international orders)

• External circumstances beyond our control

Once your order has been dispatched, tracking information will be provided where available.

UK Delivery

We offer delivery throughout the United Kingdom.

Any free delivery promotions, shipping thresholds, or special delivery offers will be clearly displayed on our website and during checkout.

Customers are responsible for ensuring that delivery details are accurate before completing an order. Incorrect address information may result in delays, failed deliveries, or additional shipping charges.

International Shipping

The Grow Fellas ships internationally to selected countries.

International customers are responsible for ensuring that the products they purchase can legally be imported into their destination country and comply with all local laws, regulations, restrictions, and import requirements.

Delivery times for international orders may vary and are subject to customs clearance procedures and local courier operations.

Customs, Taxes & Duties

For all international orders delivered outside the United Kingdom, the customer is solely responsible for any:

• Customs duties

• Import taxes

• VAT or sales taxes

• Clearance fees

• Brokerage fees

• Courier handling charges

• Government-imposed charges

• Local taxes or import-related fees

These charges are not included in product prices or shipping fees unless expressly stated at checkout.

The Grow Fellas does not collect, control, calculate, or determine these charges. Customs duties, taxes, VAT, and import fees are set by the destination country's customs authorities, government agencies, or delivery carriers and may vary depending on:

• Destination country

• Product category

• Order value

• Applicable local laws and regulations

Customers may be required to pay these charges before their parcel is released for delivery.

We strongly recommend that international customers contact their local customs office before placing an order to understand any potential import costs.

Customer Responsibility

By placing an international order, the customer acknowledges and agrees that:

• Any customs duties, taxes, VAT, import fees, clearance fees, or courier charges are the customer's responsibility.

• Such charges are separate from the purchase price paid to The Grow Fellas.

• The Grow Fellas cannot estimate or guarantee the amount of these charges.

• Failure to pay customs or import charges may result in delays, returns, storage fees, disposal fees, or non-delivery of the shipment.

Refused Shipments

If a customer refuses to pay required customs charges, taxes, import duties, clearance fees, or courier handling fees and the shipment is returned to us, any refund issued may be reduced by:

• Original shipping costs

• Return shipping charges

• Customs charges

• Courier handling fees

• Storage charges

• Administrative costs

• Any other non-recoverable expenses incurred by The Grow Fellas

Delivery Delays

While we aim to dispatch and deliver orders promptly, The Grow Fellas cannot guarantee delivery dates and is not responsible for delays caused by:

• Customs inspections or customs clearance procedures

• Courier delays

• Weather conditions

• Industrial action or strikes

• Transportation disruptions

• Technical failures

• Import restrictions

• Incorrect customer information

• Events beyond our reasonable control

Incorrect Addresses

Customers are responsible for providing complete and accurate delivery information.

The Grow Fellas is not responsible for delays, failed deliveries, additional charges, or lost shipments resulting from incorrect or incomplete delivery information supplied by the customer.

Damaged or Missing Deliveries

If your order arrives damaged, incomplete, or appears lost in transit, please contact us as soon as possible.

For damaged deliveries, customers must contact:

customercare@thegrowfellas.com

within 48 hours of delivery and provide:

• Order number

• Clear photographs or videos of the issue

• Photographs of the packaging

• Photographs of the shipping label

We will review the information provided and assist with the next steps where applicable.

Order Tracking

Tracking details will be provided where available once an order has been dispatched.

Tracking updates are provided by third-party courier services and may occasionally be delayed or inaccurate. The Grow Fellas cannot control courier tracking systems.

Contact Information

For any shipping, delivery, customs, or order support enquiries, please contact:

General Enquiries
info@thegrowfellas.com

Customer Care
customercare@thegrowfellas.com

Sales Support
sales@thegrowfellas.com

Customer Acknowledgement

By placing an order with The Grow Fellas, the customer confirms that they have read, understood, and accepted this Shipping, Customs, Taxes & Duties Policy.

The customer acknowledges that for orders delivered outside the United Kingdom, customs duties, import taxes, VAT, clearance fees, courier handling charges, and any other import-related costs may apply and are the sole responsibility of the customer unless expressly stated otherwise at checkout.

The customer further acknowledges that The Grow Fellas is not responsible for customs charges, import taxes, duties, clearance fees, customs delays, import restrictions, or costs arising from the customer's refusal to pay such charges.