Shipping, Customs, Taxes & Duties Policy

At The Grow Fellas, we aim to provide a smooth, reliable, and transparent delivery experience for all customers. Please read this Shipping, Customs, Taxes & Duties Policy carefully before placing an order.

Shipping Information

Shipping costs are calculated and displayed at checkout before payment is completed.

We aim to process and dispatch orders as quickly as possible. Delivery times may vary depending on:

• Product availability

• Delivery location

• Courier services

• Peak periods or external delays

Once your order has been dispatched, you will receive confirmation and tracking information where available.

UK Delivery

We offer delivery throughout the United Kingdom.

Where applicable, free shipping promotions or minimum order thresholds will be clearly displayed on the website and during checkout.

Please ensure your delivery address is accurate before completing your order, as address errors may cause delays or additional charges.

International Shipping

The Grow Fellas may offer international shipping to selected countries.

International customers are responsible for ensuring that products ordered are permitted within their country and comply with local laws and import regulations.

Delivery times for international orders may vary depending on customs processing and local courier services.

Customs, Taxes & Duties

For international orders, customers are responsible for any:

• Customs duties

• Import taxes

• VAT or sales taxes

• Clearance fees

• Carrier handling charges

• Other charges imposed by customs authorities or delivery carriers

These charges are not controlled by The Grow Fellas and may be payable before the parcel is released for delivery.

Customers should check their local customs and import regulations before placing an order.

The Grow Fellas is not responsible for:

• Customs delays

• Import restrictions

• Additional import charges

• Parcels held by customs authorities

• Delivery delays caused by customs clearance

Refused Shipments

If a customer refuses to pay required customs charges, taxes, or carrier fees and the shipment is returned to us, any refund issued may be reduced by:

• Original shipping costs

• Return shipping charges

• Customs fees

• Carrier handling charges

• Other non-recoverable expenses

Delivery Delays

While we aim to dispatch and deliver orders promptly, The Grow Fellas cannot guarantee delivery dates and is not responsible for delays caused by:

• Courier services

• Customs processing

• Weather conditions

• Industrial action

• Technical issues

• Incorrect customer information

• Circumstances beyond our reasonable control

Incorrect Addresses

Customers are responsible for providing accurate delivery information.

If incorrect or incomplete delivery details are provided, additional shipping charges or delays may occur. The Grow Fellas is not responsible for lost shipments caused by incorrect address information supplied by the customer.

Damaged or Missing Deliveries

If your order arrives damaged, incomplete, or appears lost in transit, please contact us as soon as possible.

For damaged items, customers must contact:
customercare@thegrowfellas.com

within 48 hours of delivery and provide:

• Order number

• Clear photos/videos of the issue

• Photos of packaging and shipping label

We will review the issue and assist with the next steps.

Order Tracking

Tracking details will be provided where available once the order has been dispatched.

Please note that tracking updates are managed by the courier and may occasionally be delayed.

Contact Information

For shipping, delivery, customs, or order support enquiries, please contact:

General Enquiries
info@thegrowfellas.com

Customer Care
customercare@thegrowfellas.com

Sales Support
sales@thegrowfellas.com

By placing an order with The Grow Fellas, you confirm that you have read and accepted this Shipping, Customs, Taxes & Duties Policy.